Greenbrier COUNTY 9-1-1 
LAUNCH TEXT-FOR-911
 
LOCATION: Greenbrier County 911
 
Summary information:
February 1, 2017 - Beginning today, Frontier, in partnership with INdigital, working with Greenbrier County 9-1-1 announced that public safety has taken a major step forward.
Through a strong, coordinated approach to public safety, the county joins local 9-1-1 centers across the nation in the use of text for 9-1-1.
The launch will allow the public to directly access to 9-1-1 through text messaging from their wireless handset. While this is the basic text TO 9-1-1, Greenbrier County 911 also has the ability to initiate a text FROM 9-1-1.
Text FROM 9-1-1 allows the Greenbrier County 911 dispatchers to reach the public for common issues such as 9-1-1 hang ups and accidental calls.
INdigital of Fort Wayne, Indiana designed, built and operate the Texty platform, which provides service to 9-1-1 agencies throughout the country.
Verizon, AT&T, T-Mobile and Sprint have voluntarily committed that they will provide service.
As of today services are available from the following carriers, AT&T, Verizon and US Cellular.
We are asking that you only use the Text to 911 in an emergency when you can’t get signal strength to make a call or if making a voice call would put you in danger.

How to contact 911

If you use a wireless phone or other type of mobile device, make sure to do the following in an emergency:

Always contact 911 by making a voice call, if you can.
If you are deaf, hard of hearing or speech disabled, and text-to-911 is not available, use a TTY or a telecommunications relay service, if possible.
Remember that in most cases you cannot reach 911 by sending a text message.

Bounce-back messages

If you attempt to send a text to 911 where the service is not yet available, FCC rules require all wireless carriers and other text messaging providers to send an automatic "bounce-back" message that will advise you to contact emergency services by another means, such as making a voice call or using telecommunications relay service (for persons who are deaf, hard of hearing or have a speech disability). Bounce-back messages are intended to minimize your risk of mistakenly believing that a text to 911 has been transmitted to an emergency call center.
 
media contacts follow:
Media Contacts:
Local 911 authority:  Greenbrier County 911
 
Name: Al Whitaker                                             
O: 304-645-5444                        
Al.whitaker@greenbriercountyema.net                                   
 
INdigital                      www.indigital.net
Ricardo Martinez II, Market Manager

Part-time Telecommunicator's
Tiffany Sampson

Trevor Snyder








Radio and Communication Division

Travis Cook

Click on the icon above for the 911 Center Facebook page.

The Greenbrier County 9-1-1 Center was established by the Greenbrier County Commission in 1998.

The staff of the Greenbrier County 911 Center proudly serve the citizens of Greenbrier County 24 hours a day, 365 days per year. The staff members are highly trained professionals with 112 hours of classroom training. Each staff member completes 12 hours of continuing education per year.

This office handles dispatch for 15 fire departments, 6 emergency medical service agencies, and 10 police agencies. Our goal is to provide courteous, efficient service to all callers at all times. More than 20,000 emergency calls per year are handled by our staff and the volume of calls has been increasing every year.

To contact us:
Greenbrier County Emergency Communications Center
PO Box 218
Maxwelton WV 24957

Phone: 304-647-7911
Fax: 304-647-7906
Email: 911@greenbrier911.net


Greenbrier County 911 Center

Greenbrier Co 911

The Greenbrier County 911 Center will be implementing the new Greenbrier County wrecker policy on November 6, 2017 starting at 7am.  Below are links to the policy and map.

Telecommunicator's

Jo Ann Boggs
Monica Jones
Audrey Gray
Michael McGuire

Haley Bittinger

Carla Blankenship

Joss Doss

Todd Foular

Frankie Campbell


Supervisory Staff

Donna Hinkle
Director of Administration

Tina Livingston
Supervisory Dispatcher

Misty Baker
Supervisory Dispatcher