Supervisory Staff:

Misty Hitchcock
Deputy Director, 911Center Manager

Audrey Graham

Supervisory Dispatcher


Greenbrier County 911 Center

Greenbrier COUNTY 9-1-1 
LAUNCH TEXT-FOR-911
LOCATION: Greenbrier County 911
 
Summary information:
February 1, 2017 - Beginning today, Frontier, in partnership with INdigital, working with Greenbrier County 9-1-1 announced that public safety has taken a major step forward.


Through a strong, coordinated approach to public safety, the county joins local 9-1-1 centers across the nation in the use of text for 9-1-1.
The launch will allow the public to directly access to 9-1-1 through text messaging from their wireless handset. While this is the basic text TO 9-1-1, Greenbrier County 911 also has the ability to initiate a text FROM 9-1-1.


Text FROM 9-1-1 allows the Greenbrier County 911 dispatchers to reach the public for common issues such as 9-1-1 hang ups and accidental calls.
INdigital of Fort Wayne, Indiana designed, built and operate the Texty platform, which provides service to 9-1-1 agencies throughout the country.
Verizon, AT&T, T-Mobile and Sprint have voluntarily committed that they will provide service.


As of today services are available from the following carriers, AT&T, Verizon and US Cellular.


We are asking that you only use the Text to 911 in an emergency when you can’t get signal strength to make a call or if making a voice call would put you in danger.

HOW TO CONTACT 911
If you use a wireless phone or other type of mobile device, make sure to do the following in an emergency:

  • Always contact 911 by making a voice call, if possible.
  • If you are deaf, hard of hearing, or speech disabled, and texting-to-911 is not available, use a TTY or a telecommunications relay service, if possible.
  • Remember that in most cases you cannot reach 911 by sending a text message.


Bounce-back messages:  If you attempt to send a text to 911 where the service is not yet available, FCC rules require all wireless carriers and other text messaging providers to send an automatic "bounce-back" message that will advise you to contact emergency services by another means, such as making a voice call or using telecommunications relay service (for persons who are deaf, hard of hearing or have a speech disability). Bounce-back messages are intended to minimize your risk of mistakenly believing that a text to 911 has been transmitted to an emergency call center.
 

Media Contacts:
Local 911 authority:  Greenbrier County 911

Name: Mike Honaker, Director of Homeland Security & Emergency Management and 911 Center Director                                             
(304) 645-5444                        
mike.honaker@greenbriercountyema.net

                            
INdigital: www.indigital.net
Ricardo Martinez II, Market Manager

Radio and Communication's Division

Michael McGuire

Communications Technician 

Click on the icon above for the 911 Center Facebook page.

Telecommunicators:
Jo Ann Boggs
Monica Jones
Hayley Bittinger

Carla Blankenship

Katelyn Glover

​Angie Gwinn

Cora Piercy

Priscilla Reyes

Trevor Snyder

Kelsey Cook

Kristy Davidson
Todd Foular

Frankie Campbell


The Greenbrier County 9-1-1 Center was established by the Greenbrier County Commission in 1998.  The staff of the Greenbrier County 911 Center proudly serves the citizens of Greenbrier County 24 hours a day, 7 days a week, and 365 days per year. The staff members are highly trained professionals with 112 hours of classroom training. Additionally, each staff member completes 48 hours of continuing education per year.

This 911 Center handles emergency and service communications for fifteen (15) fire departments, six (6) emergency medical service agencies, and ten (10) law enforcement agencies. The goal of the 911 Center is to provide courteous and efficient service to all callers at all times. The Greenbrier County 911 Center receives and dispatches more than 20,000 emergency calls per year, with the volume of calls our staff handles increasing each year.


For non-emergency contact:
Greenbrier County Emergency Communications Center
PO Box 218
Maxwelton WV 24957

Phone: 304-647-7911
Fax: 304-647-7906
Email:
911@greenbrier911.net

Greenbrier Co 911